What products can I purchase?
We may offer solar panels, inverters, batteries, pumps, complete solar kits, lights, accessories and other products displayed on our website.
How do I place an order?
Select a product, add it to the cart, sign in or create an account, enter delivery details and complete payment through the available checkout method.
Which payment methods are accepted?
Available methods may include UPI, credit card, debit card, net banking, wallet and other options enabled through Razorpay or another authorised payment provider.
Is online payment secure?
Online payment is processed by an authorised payment gateway. We do not directly store your complete card number, CVV, UPI PIN or net-banking password.
What should I do if money is debited but my order is not confirmed?
Check your order history and bank statement. The bank may automatically reverse a failed transaction. If it remains unresolved, contact support with the payment reference and registered phone number.
How can I track my order?
Open the Track Order page and enter the requested order and customer details.
How long does delivery take?
In-stock products are generally processed within 1 to 3 business days. Standard delivery is generally estimated at 5 to 10 business days after dispatch, although bulky, remote-area or special-order items may take longer.
Is installation included?
Installation is included only where specifically stated in the product listing, quotation or order confirmation. Site survey, labour, structure, cabling, permissions and commissioning may be charged separately.
Can I cancel an order?
A cancellation may be requested before dispatch. Once procurement, customisation, packing or dispatch begins, cancellation may not be possible. Review our Refund and Cancellation Policy for full details.
What if I receive a damaged or incorrect product?
Report visible damage, missing items or an incorrect product within 48 hours of delivery. Keep the packaging and share photographs or video with support.
Can I return an installed product?
Installed, connected, used or altered products are generally not returnable, except where required by law or where an eligible verified defect applies.
How long does a refund take?
Approved refunds are normally initiated within 5 to 7 business days after approval or inspection. The bank or payment gateway may require additional time to display the credit.
Who provides the product warranty?
Warranty is generally provided by the original manufacturer and varies by product. Keep the invoice, warranty card, serial number and installation records.
Do solar generation and savings remain the same for every customer?
No. Solar generation and savings depend on location, weather, shading, roof orientation, electricity tariff, system design, equipment and maintenance. A technical assessment may be required.
How do I contact support?
Call or WhatsApp +91 9619651515 or use the details on our Contact Us page.