1. Introduction
Green Energy Seva Private Limited (“we”, “us”, “our” or “Company”) respects your privacy. This policy explains what information we collect, why we collect it, how we use it, when we share it and the choices available to you.
2. Information We May Collect
2.1 Information provided by you
- Name, phone number, email address and account credentials.
- Billing address, shipping address and delivery instructions.
- Order details, product enquiries, support messages and complaints.
- Business details, GST information or tax details where applicable.
- Site information provided for installation or technical assessment.
- Documents or photographs voluntarily shared for service fulfilment.
2.2 Payment information
Payments may be processed by Razorpay or other authorised payment providers. We may receive transaction identifiers, payment status, payment method category, refund status and limited masked details. We do not directly store your full card number, CVV, UPI PIN or net-banking password.
2.3 Information collected automatically
- IP address, browser type, device type and operating system.
- Pages visited, referral source, session activity and timestamps.
- Cookies, local storage identifiers and similar technologies.
- Security logs and information used to prevent fraud or misuse.
3. How We Use Information
- To create and manage customer accounts.
- To process orders, payments, shipping, installation and returns.
- To provide order tracking and customer support.
- To verify transactions and prevent fraud, abuse and security incidents.
- To communicate order updates, service notices and policy changes.
- To improve products, website performance and customer experience.
- To comply with tax, accounting, legal and regulatory obligations.
- To send marketing communication where permitted and where consent is available.
4. Legal Basis and Consent
We process personal information where necessary to perform a contract, comply with legal obligations, protect legitimate business and security interests, or based on your consent where consent is required.
You may withdraw consent for optional processing, including promotional communication, by contacting us. Withdrawal will not affect processing already lawfully completed or information required for legal and contractual obligations.
5. Sharing of Information
We may share relevant information with:
- Payment gateways and banking partners for payment processing and refunds.
- Courier, freight, warehouse and delivery partners.
- Manufacturers, authorised service centres and installation partners.
- Cloud hosting, analytics, communication and customer-support providers.
- Professional advisers, auditors, insurers and legal representatives.
- Government authorities where disclosure is legally required.
We do not sell personal information to advertisers. Service providers may use information only for authorised purposes and subject to applicable obligations.
6. Cookies and Similar Technologies
We may use essential cookies for login, cart, checkout and security, and analytics cookies to understand website usage. You can control cookies through browser settings, but disabling essential cookies may affect website functions.
7. Data Security
We use reasonable administrative, technical and organisational safeguards, such as access controls, encrypted connections, system monitoring and restricted access. No electronic system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain information only for as long as reasonably necessary for orders, customer support, warranties, accounting, taxation, dispute resolution, fraud prevention and legal compliance. Data may be securely deleted or anonymised when no longer required.
9. Your Choices and Rights
Subject to applicable law, you may request:
- Access to or correction of personal information.
- Deletion of information no longer legally required.
- Withdrawal of consent for optional processing.
- Opt-out from promotional messages.
- Information about how a complaint can be raised.
We may verify identity before acting on a request. Some information cannot be deleted immediately where retention is required by law, tax obligations, fraud prevention, warranty support or dispute resolution.
10. Children’s Privacy
Our ecommerce services are not intentionally directed at children. A minor should use the service only through a parent or legal guardian as permitted by applicable law.
11. External Links
Our website may link to third-party websites. We are not responsible for their content, security or privacy practices. Review the privacy policy of the relevant third party before submitting information.
12. Changes to This Policy
We may update this policy to reflect changes in services, technology or law. Material changes will be published on this page with a revised date.
13. Contact Us
For privacy questions, corrections, consent withdrawal or grievances:
Green Energy Seva Private Limited
Website: https://greenenergyseva.in/
Portal: https://app.greenenergyseva.in/
Privacy/Support Email: support@greenenergyseva.in
Phone: +91 9619651515
Registered Office:507, 5th Floor, Sej Plaza, Marve Road, Near Nutan School, Malad West, Mumbai-400064.