1. Order Cancellation by Customer
A customer may request cancellation before the order is dispatched. Cancellation is not guaranteed after processing, procurement, customisation, packing or dispatch has started.
To request cancellation, contact customer support with your order number, registered phone number and reason for cancellation.
2. Cancellation After Dispatch
Once dispatched, an order ordinarily cannot be cancelled. If cancellation is exceptionally accepted, actual forward and return freight, handling, payment processing or other non-recoverable charges may be deducted where legally permissible and clearly communicated.
3. Cancellation by Green Energy Seva
We may cancel an order due to:
- Product unavailability or discontinuation.
- Incorrect price, specification or listing error.
- Payment failure or inability to verify payment.
- Suspected fraud, misuse or unauthorised payment.
- Invalid or unserviceable delivery address.
- Government restrictions, force majeure or logistics limitations.
Where a prepaid order is cancelled by us, the eligible amount will be refunded to the original payment method.
4. Eligible Return or Replacement Cases
A return or replacement request may be considered where:
- The product delivered is materially different from the confirmed order.
- The product is damaged in transit.
- An item or essential component is missing from the sealed package.
- The product is defective on arrival and the defect is verified.
5. Reporting Period
Visible transit damage, missing items or wrong products should be reported within 48 hours of delivery. A defect noticed after opening should be reported within 7 calendar days of delivery, unless a different period is displayed on the product page or required by law.
Keep the original packaging, invoice, labels, serial numbers and all accessories. Unboxing photographs or video may be requested to verify transit damage, missing items or incorrect delivery.
6. Non-Returnable Items
Unless defective, damaged, wrongly delivered or otherwise required by law, the following may not be returnable:
- Products installed, connected, commissioned, used or altered.
- Products with broken manufacturer seals or missing serial labels.
- Custom-made, specially procured or customer-specific products.
- Clearance, liquidation or explicitly marked non-returnable products.
- Products damaged due to incorrect handling, storage, wiring or installation.
- Items without original packaging, invoice, accessories or warranty documents.
- Electrical products affected by voltage fluctuation, reverse polarity, water ingress or unauthorised repair.
7. Inspection and Approval
Return, replacement or refund requests are subject to inspection and verification by us, the manufacturer, authorised service centre or logistics partner. Approval may depend on photographs, video, remote diagnosis or physical inspection.
8. Return Shipping
For an approved claim involving our error, verified transit damage or a verified defect on arrival, return logistics will be arranged or reimbursed as communicated. For any discretionary return accepted for another reason, the customer may be responsible for return freight and safe packaging.
9. Refund Method and Timeline
Approved refunds will normally be initiated within 5 to 7 business days after approval or receipt and inspection of the returned product, as applicable.
Refunds are generally sent to the original payment method. After initiation, banks, card networks, UPI providers or payment gateways may require additional time to credit the amount. This external processing period is outside our direct control.
10. Refund Amount
An approved refund may include the product value and applicable taxes. Original shipping, installation, inspection or service charges may be non-refundable if the service has already been completed or where the return is not caused by our error, subject to applicable law.
11. Duplicate or Failed Payment
If money is debited but the order is not confirmed, first check whether the bank has automatically reversed the transaction. Share the payment ID, transaction reference and order details with support if the amount is not reversed within the period advised by your bank or payment provider.
12. Warranty Claims
Defects arising after the initial return period will ordinarily be handled under the applicable manufacturer warranty rather than as a return. Warranty service may involve repair, replacement of parts or manufacturer assessment.
13. How to Raise a Request
Please provide:
- Order number and invoice.
- Customer name and registered phone number.
- Clear description of the issue.
- Photographs/video of product, packaging, label and serial number.
- Payment reference where the issue relates to payment.
14. Contact
Green Energy Seva Private Limited
Email: support@greenenergyseva.in
Phone/WhatsApp: +91 9619651515
Website: https://greenenergyseva.in/
Address:507, 5th Floor, Sej Plaza, Marve Road, Near Nutan School, Malad West, Mumbai-400064.