1. Manufacturer Warranty
Most products are covered by the original manufacturer’s warranty. Green Energy Seva Private Limited acts as a seller or support facilitator and does not independently extend or alter the manufacturer warranty unless expressly stated in writing.
2. Warranty Period
The warranty period begins from the invoice date, installation date or commissioning date as specified by the manufacturer. Different components of a product may have different warranty periods.
3. Warranty Registration
Some manufacturers require online registration, installation by an authorised technician, commissioning records or periodic maintenance. The customer is responsible for completing such requirements within the prescribed time.
4. Proof Required
A warranty request may require:
- Purchase invoice and order number.
- Product model and serial number.
- Warranty card or registration proof.
- Installation and commissioning documents.
- Photographs, videos, error logs or technician report.
5. What Warranty May Cover
Subject to manufacturer terms, warranty may cover verified manufacturing defects, component failure or performance issues during normal and authorised use. The remedy may be repair, replacement of a part, replacement of the product, software correction or another remedy selected by the manufacturer.
6. Common Exclusions
Warranty generally does not cover:
- Physical damage, breakage, theft, fire or accidental damage.
- Improper installation, wiring, earthing, polarity or configuration.
- Voltage fluctuation, lightning, grid fault, short circuit or surge.
- Water, moisture, corrosion, pests, dust or environmental damage beyond product rating.
- Unauthorised repair, modification, opening or tampering.
- Use outside specified capacity, temperature or operating conditions.
- Normal wear, consumables, cosmetic damage or reduced battery capacity from normal ageing.
- Failure to maintain the product or follow manufacturer instructions.
- Removed, altered or unreadable serial numbers.
7. Solar Panel Performance Warranty
A solar panel performance warranty is not the same as a full product replacement warranty. Performance claims are subject to manufacturer test conditions, degradation limits, measurement method, installation quality, shading, cleaning and environmental conditions.
8. Battery Warranty
Battery warranty may be limited by cycle count, depth of discharge, temperature, charging method, application and maintenance. Backup duration naturally changes with load, battery age and usage pattern.
9. Warranty Service Process
- Contact us or the manufacturer with the required documents.
- Complete remote troubleshooting if requested.
- Allow inspection by an authorised technician or service centre.
- Follow manufacturer instructions for repair, replacement or shipment.
10. Service Charges
Product repair or parts may be covered while site visit, transportation, removal, reinstallation, crane, labour or travel charges may not be covered, depending on manufacturer terms and location.
11. Replacement Products
A replacement may be new, refurbished or functionally equivalent, as permitted by the manufacturer’s policy. A replacement does not necessarily restart the original warranty period.
12. Support Contact
Green Energy Seva Private Limited
Email: support@greenenergyseva.in
Phone/WhatsApp: +91 9619651515
Website: https://greenenergyseva.in/