1. Service Area
We deliver to serviceable locations in India. Serviceability may vary by PIN code, product type, weight, hazardous-goods rules, manufacturer location and logistics availability. Certain remote locations may require pickup from the nearest transport hub.
2. Order Processing
In-stock orders are generally processed after payment confirmation and verification. Typical processing time is 1 to 3 business days. Special-order, bulk, customised or manufacturer-dispatched products may require additional processing time.
3. Estimated Delivery Timeline
Standard orders are generally delivered within 5 to 10 business days after dispatch, depending on destination. Heavy freight, remote-area and special-order deliveries may take longer.
Any delivery date shown on the website or communicated by support is an estimate and not an absolute guarantee.
4. Shipping Charges
Shipping charges, if applicable, are calculated based on order value, destination, weight, dimensions and freight requirements. The applicable charge will be displayed at checkout, included in a quotation or communicated before dispatch.
Any free-delivery offer is subject to the conditions displayed with that offer, serviceability and product exclusions.
5. Delivery Partners
Orders may be delivered through courier companies, surface transporters, freight carriers, manufacturer logistics or local delivery partners. Tracking may be available depending on the carrier.
6. Customer Responsibilities
- Provide a complete address, correct PIN code and reachable phone number.
- Ensure that access is available for a delivery vehicle where heavy goods are ordered.
- Arrange manpower, unloading equipment or site access if not included in the order.
- Be available to receive and inspect the shipment.
- Obtain entry permissions for gated premises, industrial sites or restricted areas.
7. Heavy and Bulky Products
Unless expressly included, standard freight delivery may be limited to the building entrance, roadside or transport-accessible point. Floor lifting, crane, labour, internal shifting, installation and disposal of packing materials are not included unless confirmed in writing.
8. Delivery Inspection
Inspect the outer packaging before accepting delivery. If the package is visibly damaged, crushed, wet, opened or tampered with, note the condition on the delivery receipt and capture clear photographs or video.
Report visible damage, missing packages or incorrect items within 48 hours of delivery. Keep packaging, labels and documents until the issue is resolved.
9. Delays
Delivery may be delayed by weather, transport disruption, strikes, public holidays, government restrictions, natural disasters, manufacturer delays, route restrictions, incorrect customer details or other events beyond our reasonable control.
We will make reasonable efforts to provide updates, but we are not responsible for consequential loss caused solely by a reasonable delivery delay.
10. Failed Delivery and Re-Delivery
If delivery fails because the customer is unavailable, the address is incorrect, access is denied or unloading is not arranged, re-delivery, storage or return freight charges may apply.
11. Change of Address
An address change may be requested before dispatch. Once dispatched, rerouting is subject to carrier approval and may involve additional charges or delay.
12. Risk and Ownership
Risk of loss or damage passes as provided by applicable law and the agreed delivery terms. Ownership is subject to receipt of full payment.
13. Installation Schedule
Product delivery and installation are separate milestones unless the order expressly states otherwise. Installation may be scheduled after delivery, site readiness and technical verification.
14. Contact for Shipping Support
Green Energy Seva Private Limited
Email: support@greenenergyseva.in
Phone/WhatsApp: +91 9619651515
Business Address:507, 5th Floor, Sej Plaza, Marve Road, Near Nutan School, Malad West, Mumbai-400064.