1. Accepted Payment Methods
Depending on availability at checkout, payment options may include UPI, credit card, debit card, net banking, wallet or other methods enabled by our payment service provider.
2. Currency and Taxes
Payments are accepted in Indian Rupees unless otherwise stated. Applicable taxes, shipping, installation or service charges will be shown in the order summary or quotation.
3. Payment Processing
When you choose online payment, you may be redirected to or shown a secure checkout operated by Razorpay or another authorised provider. Payment is subject to the provider’s security checks, banking rules and terms.
4. Payment Verification
An order is treated as successfully paid only after payment status and transaction signature are verified by our system or confirmed by the payment provider. A debit notification alone does not always confirm that the payment reached us.
5. Failed, Pending or Interrupted Payment
A transaction may fail or remain pending due to network interruption, bank decline, timeout, incorrect credentials, UPI delay or payment-provider issues. Do not make repeated payments without checking the order status.
If an amount is debited but no order is confirmed, the bank may automatically reverse it. Contact us with the payment reference if the issue remains unresolved.
6. Duplicate Payment
If the same order is paid more than once and duplicate receipt is verified, the excess eligible amount will be refunded to the original payment method.
7. Payment Security
We do not directly store complete card numbers, CVV, UPI PIN, OTP or net-banking passwords. Customers are responsible for protecting their devices, accounts and authentication credentials.
8. Fraud Prevention
We may pause or cancel an order and request identity, billing or transaction verification where payment activity appears unusual, unauthorised or fraudulent.
9. Refunds
Refund eligibility is governed by our Refund and Cancellation Policy. Approved refunds are normally made to the original payment method. The payment provider or bank may take additional time to display the credit.
10. Invoices
An invoice or order document will be issued based on the details supplied by the customer. Customers requiring a GST invoice must provide complete and accurate GST details before invoice generation.
11. Unauthorised Payment Requests
Make payment only through our official website, portal, approved invoice or payment link. Verify the beneficiary and company details before paying. We are not responsible for payments made to impersonators or unauthorised accounts.
12. Contact for Payment Support
Green Energy Seva Private Limited
Website: https://greenenergyseva.in/
Portal: https://app.greenenergyseva.in/
Email: [PAYMENT/SUPPORT EMAIL REQUIRED]
Phone/WhatsApp: +91 9619651515